London, 24 January 2012 – The loss of data remains a huge problem. Last year, Stellar Data Recovery help desk responded to 14,813 calls with questions about data loss. More than half of the cases involved company data.
The help desk team of five also processed thousands of emails with questions, while experts helped a lot of people solve their problems via the free chat on Stellar’s Data Recovery website.
“People like to be helped quickly and efficiently. When something happens to their computer, they are often faced with a problem because they can no longer access their data and are thus unable to continue with their work. Their uncertainty about whether their data will ever be retrieved is something our help desk wants to solve as soon as possible, “says Chief Operations Officer Kees Jan Meerman.
Crash
For businesses and consumers alike, a crashed hard drive on a desktop or laptop without any backup continues to be the most common problem. Next are the more complex systems (RAID) with lost business data. Common causes for this to occur are mistakes made during maintenance, a failed backup or a drive failure during a RAID rebuild. Stellar Data Recovery also sees an increase in problems with SD cards and solid-state drives.
Size
Meerman: “It is remarkable that a data recovery company’s size plays an important role for most customers in making of their choice. And rightly so, because the bigger the company, the greater the expertise and experience that’s bundled in the technical team. This means a greater chance of the recovery of lost data, “said Meerman.
Growth
The number of orders increased by 15% in 2011. Stellar Data Recovery has decided to expand their team of specialists – that is stationed in a unique laboratory in Utrecht – with some hardware specialists. Meerman: “We seek the best people, because we offer only the best results to our customers.”
About Stellar Data Recovery
Stellar Data Recovery is a specialised IT company offering worldwide high-quality data recovery software and services. With over one hundred data specialists, laboratories in the Netherlands, the United States and Asia, and the most extensive set of self-developed data recovery software, Stellar is a global leader in the field of data recovery.
Stellar’s helpdesk can be reached at +44 203 1670545
For further information about this press release, please contact Kees Jan Meerman, Chief Operations Officer, Stellar Data Recovery. Tel. +44 203 1670545 info@stellardatarecovery.co.uk
